Privacy policy

Last Updated: October 1, 2026

At The Velvet Skin, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase skincare products, or communicate with us.

1. Information We Collect

When you use our website or place an order, we may collect information such as your name, phone number, email address, billing and shipping address, order details, payment-related information, and communications with our customer support team.

We may also automatically collect certain technical information, including your IP address, browser type, device information, pages visited, and website usage data through cookies and similar technologies.

2. How We Use Your Information

We may use your information to:

Process, confirm, and deliver your orders.
Provide customer support and respond to enquiries.
Send order, shipping, payment, and service-related updates.
Improve our website, products, and customer experience.
Prevent fraudulent or unauthorized transactions.
Send promotional communications where permitted by applicable law or where you have provided consent.
Comply with applicable legal and regulatory requirements.

3. Payment Information

Payments made through our website may be processed by third-party payment service providers. The Velvet Skin may not directly store complete debit card, credit card, UPI, or other sensitive payment credentials when these transactions are handled by an external payment gateway.

Payment providers process your information according to their own privacy and security policies.

4. Cookies

Our website may use cookies and similar technologies to remember preferences, maintain website functionality, understand visitor behaviour, and improve the shopping experience.

Where required, you can manage or disable cookies through your browser or the cookie controls provided on our website.

5. Sharing of Information

We do not sell or rent your personal information.

We may share information with trusted service providers where reasonably necessary to operate our business, including payment processors, courier and logistics providers, website and hosting providers, analytics providers, and other vendors assisting with order fulfilment or website operations.

We may also disclose information when required by applicable law, regulation, court order, or lawful request from a government authority.

6. Third-Party Brands

The Velvet Skin sells skincare products from various brands. Product trademarks, brand names, packaging, and related intellectual property belong to their respective owners.

Where our website links to third-party websites or services, their privacy practices are governed by their own policies. The Velvet Skin is not responsible for the privacy practices of independent third parties.

7. Data Security

We use reasonable administrative and technical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or loss. However, no internet-based system can guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary for order fulfilment, customer support, accounting, legal compliance, dispute resolution, fraud prevention, and other legitimate business purposes.

9. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including requesting access to or correction of your information and requesting deletion or withdrawal of consent where applicable.

To make a privacy-related request, please contact us using the details below. We may need to verify your identity before processing certain requests.

10. Children's Privacy

Our website and products are not intended to knowingly collect personal information directly from children without appropriate authorization where required by law. If we become aware that personal information has been collected contrary to applicable requirements, we will take reasonable steps to address it.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, or applicable requirements. The latest version will be published on this page with an updated revision date.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, contact:

The Velvet Skin
664/4, Sodagran Mohalla , Jhansa Road, Guru Ravidas Nagar, Thanesar, Kurukshetra – 136118, Haryana, India
Phone: +91 8168435580, +91 7206722319