Shipping policy

Last Updated: October 1, 2026

At The Velvet Skin, we aim to ensure that your skincare and beauty products reach you safely and conveniently. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are generally processed after successful order confirmation and payment verification, where applicable.

Orders placed on weekends, public holidays, or outside normal business hours may be processed on the next working day.

During sales, festivals, promotions, or periods of high order volume, processing may take slightly longer.

2. Shipping Locations

We currently ship orders to serviceable locations across India. Delivery availability depends on the serviceability of our courier and logistics partners.

If an address is not serviceable, we may contact you to arrange an alternative solution or cancel and refund the affected order where appropriate.

3. Estimated Delivery Time

Orders are generally delivered within 3–7 business days after dispatch, depending on the delivery location and courier service.

Delivery times are estimates and may be affected by weather conditions, public holidays, courier delays, regional restrictions, or other circumstances outside our reasonable control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your order.

From time to time, The Velvet Skin may offer free shipping or reduced shipping charges as part of promotional campaigns. Such offers may be subject to minimum order values or other conditions.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared through the contact details provided while placing the order.

Please allow some time for the courier's tracking system to update after dispatch.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address, PIN code, and contact number.

The Velvet Skin will not be responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible.

7. Failed Delivery

If delivery cannot be completed because the recipient is unavailable, cannot be contacted, refuses the shipment, or provides an incorrect address, the courier may return the package to us.

Additional shipping charges may apply if the customer requests reshipment.

8. Damaged or Incorrect Orders

If your package arrives damaged, tampered with, or contains an incorrect product, please contact us promptly after delivery.

We recommend keeping the original packaging and providing clear photographs or an unboxing video where reasonably available to help us review the issue.

Eligible replacements or refunds will be handled according to our applicable Return & Refund Policy.

9. Delivery Delays

While we make reasonable efforts to ensure timely delivery, delays may occasionally occur because of courier operations, weather, natural events, strikes, government restrictions, or other circumstances beyond our control.

We will provide reasonable assistance in tracking delayed shipments where possible.