Terms of service

Last Updated: October 1, 2026

Welcome to The Velvet Skin. These Terms of Service govern your use of our website and your purchase of skincare, beauty, and related products offered through our platform. By accessing our website or placing an order, you agree to these terms.

1. About The Velvet Skin

The Velvet Skin is a retailer offering skincare and beauty products from various brands. Brand names, trademarks, product images, and other intellectual property associated with third-party brands remain the property of their respective owners.

2. Use of Our Website

You agree to use our website only for lawful purposes. You must not misuse the website, attempt unauthorized access, interfere with its operation, introduce malicious software, or use its content for fraudulent or unlawful activities.

We reserve the right to restrict or terminate access to our website where misuse or violation of these terms is reasonably suspected.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, sizes, prices, and other information displayed on our website are accurate.

However, actual product packaging, appearance, or information supplied by a manufacturer may occasionally change. Product images may also appear slightly different because of photography, screen settings, or packaging updates.

Customers should review the product packaging and instructions before use.

4. Orders

Placing an order does not necessarily mean that the order has been accepted. We reserve the right to cancel or refuse an order in circumstances such as:

Product unavailability
Incorrect pricing or product information
Payment failure
Suspected fraudulent activity
Incorrect or incomplete delivery information
Other operational or legal reasons

If payment has already been received for an order that we cancel, the applicable amount will be refunded according to our refund process.

5. Pricing & Payment

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices, discounts, promotions, and availability may change without prior notice. The price applicable to an order will generally be the price displayed at the time the order is successfully placed, subject to correction of genuine pricing or technical errors.

Payments may be processed through third-party payment providers and are also subject to their applicable terms.

6. Shipping & Delivery

Delivery times shown on our website are estimates and may vary depending on the customer's location, courier availability, weather, public holidays, or circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate shipping information.

Any applicable shipping charges will be displayed during checkout or otherwise communicated before completion of the purchase.

7. Returns, Refunds & Cancellations

Returns, replacements, refunds, and order cancellations are governed by our applicable Return & Refund Policy and Cancellation Policy, where provided.

Certain skincare or personal-care products may not be eligible for return after opening or use for hygiene and safety reasons, except where required by applicable law or where the product received is defective, damaged, incorrect, or otherwise eligible under our policy.

8. Product Use & Skin Sensitivity

Skincare products may affect individuals differently depending on skin type, allergies, sensitivities, ingredients, and other factors.

Customers should carefully review ingredients and usage instructions and consider conducting a patch test where appropriate. Discontinue use if irritation or an adverse reaction occurs and seek appropriate professional advice when necessary.

Information provided on our website is for general product information and is not intended as medical advice, diagnosis, or treatment.

9. Third-Party Brands

The Velvet Skin sells products manufactured or marketed by various third-party brands.

Unless expressly stated otherwise, references to third-party brands do not imply that The Velvet Skin owns those brands or their trademarks.

Manufacturer warranties, guarantees, or specific product claims may be subject to the respective manufacturer's terms.

10. Intellectual Property

The Velvet Skin website design, original text, graphics, logos, and other content created specifically for our business may be protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, commercially exploit, or republish our proprietary website content without permission.

Third-party trademarks and copyrighted materials remain the property of their respective owners.

11. Promotions & Discount Codes

Promotional offers and discount codes may be subject to separate eligibility requirements, validity periods, minimum purchase amounts, product exclusions, or other conditions.

We reserve the right to modify or withdraw promotional offers where permitted by applicable law.

12. Limitation of Liability

To the extent permitted by applicable law, The Velvet Skin will not be liable for indirect, incidental, or consequential losses arising from use of the website or products.

Nothing in these terms excludes or limits rights or remedies that cannot legally be excluded under applicable consumer-protection law.

13. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how personal information is collected, used, stored, and protected.

14. Changes to These Terms

We may update these Terms of Service periodically to reflect changes in our services, policies, website functionality, or applicable requirements.

Updated terms will be published on this page with a revised "Last Updated" date.

15. Governing Law

These terms are governed by the applicable laws of India. Any disputes will be subject to applicable law and the jurisdiction of competent courts, subject to any mandatory consumer rights or jurisdictional requirements.